Dental Scheduling Coordinator, Front Office & Patient Care
Overview
You will own the daily appointment book at a quality-focused dental studio, balancing schedule density with team capacity to keep operations smooth. You will be the first point of contact for patients, managing inbound calls, emails, and text reminders while coordinating with clinical staff. This role puts your interpersonal skills at the center of patient experience, with a supportive culture, modern systems, and predictable hours. You will work in a beautiful, tech-enabled space and earn competitive pay with no late-night shifts.
What You'll Do6
- 1Own the daily appointment book, optimizing schedule density while preventing staff burnout.
- 2Greet patients with genuine warmth over the phone and in person, setting the tone for their visit.
- 3Manage inbound calls, emails, and text reminders to confirm and follow up on appointments.
- 4Coordinate with clinical staff for seamless handoffs and realistic timing throughout the day.
- 5Proactively reach out for routine check-ups and unscheduled care to boost patient retention.
- 6Verify insurance and intake details, process simple payments, and maintain a pristine reception area.
Requirements5
- 11-2+ years in customer service, scheduling, or front-desk administration, with dental experience required.
- 2Proficiency with scheduling software like Ascend and multi-line phone systems.
- 3Exceptional verbal and written communication, staying calm under pressure.
- 4Detail-oriented with a knack for catching small details that keep the day running.
- 5Ability to multitask, stay organized, and adapt to schedule changes with grace.
Salary Insight
$25 - $29k per year
Location
Required Skills
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