Dental Patient Coordinator, Lead Conversion & Scheduling
Overview
Own the full new patient journey at Lawndale Dental Group, converting every inquiry into a scheduled visit. You will manage inbound calls, texts, and emails, verify insurance, and coordinate with clinical staff. Reporting to the front office lead, you will work with a patient-centered team in a busy dental clinic. This role stands out for its direct impact on patient growth and satisfaction.
What You'll Do7
- 1Convert inbound inquiries from phone, email, and text into confirmed appointments using Dentrix or similar software.
- 2Schedule appointments and coordinate provider availability to maximize chair time and reduce gaps.
- 3Verify dental insurance coverage including PPO, HMO, and Medi-Cal and explain benefits to patients.
- 4Document every patient interaction in the practice management system, ensuring accurate notes and follow-ups.
- 5Collaborate with hygienists and assistants to prepare care plans and pre-medications before visits.
- 6Answer patient questions about procedures, billing, and preparation with clarity and empathy.
- 7Manage front desk duties, including check-in, payment collection, and referral coordination.
Requirements7
- 11+ years experience in dental or medical front office, with strong preference for dental settings.
- 2Fluent in Spanish and English to serve diverse patient population.
- 3Proven verbal and written communication skills, with phone professionalism.
- 4Working knowledge of dental insurance plans: PPO, HMO, and Medi-Cal.
- 5Ability to multitask in a busy office, handling phones, scheduling, and patient questions.
- 6Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft).
- 7High school diploma or equivalent; additional certification in dental reception is a plus.
Salary Insight
$42 - $52k per year
Location
Required Skills
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