Patient Care Representative (Floater) - Bethesda
Overview
Gladstone Psychiatry and Wellness seeks a dedicated Patient Care Representative for its Bethesda location. The role ensures positive patient experiences through compassionate evidence-based care. This position involves engaging patients in person over the phone and via email while maintaining professional standards.
What You'll Do10
- 1Greet patients and guests courteously
- 2Verify insurance and demographic information
- 3Collect co-pay and self-pay balances
- 4Update patient records in the EMR
- 5Schedule follow-up appointments
- 6Send appointment reminders
- 7Complete daily workflows
- 8Maintain spreadsheets and manage mail distribution
- 9Notify patients and clinicians of service delays
- 10Collaborate with revenue departments
Requirements5
- 1High school diploma certificate or equivalent
- 2Minimum one year face-to-face customer service experience
- 3Proven customer satisfaction track record
- 4Knowledge of Microsoft Suite and related products
- 5Understanding of electronic medical records systems
Salary Insight
$42 - $46k per year
Location
Required Skills
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