Parts Technical Specialist, Level 2 Support
Overview
You own Level 2 parts technical support for a dealer network across the Americas, resolving complex inquiries and updating parts manuals with precision. You serve as the subject matter expert on parts catalogs, BOMs, and technical documentation, working with engineering and product support teams to keep information accurate. This role blends hands-on technical writing with high-stakes dealer communication, directly impacting customer satisfaction. You'll work hybrid from Houston, with 3 days in-office, and access to on-site fitness and training.
What You'll Do6
- 1Resolve Level 2 parts inquiries from dealers, delivering accurate responses within performance metrics.
- 2Author and edit parts manuals to incorporate feedback from dealers and internal teams.
- 3Validate BOMs and parts catalog structures against engineering drawings and change notices.
- 4Collaborate with engineering and technical publications to ensure parts data accuracy and availability.
- 5Drive process improvements in parts publication workflows and content maintenance.
- 6Support dealer success by acting as the go-to resource for parts-related questions and publications.
Requirements7
- 1Associate's degree in Technical Communications, Engineering Technology, or related field, or equivalent experience.
- 22+ years in parts support, product support, technical publications, or material handling environment.
- 3Proven experience authoring, editing, and maintaining parts manuals and technical documentation.
- 4Advanced knowledge of parts identification, parts catalog structures, BOMs, and service parts publications.
- 5Ability to interpret engineering drawings, technical specifications, and product change notices.
- 6Strong analytical and problem-solving skills to research and resolve complex parts inquiries.
- 7Ability to manage multiple priorities in a customer service environment while meeting deadlines.
Salary Insight
$51 - $80k per year
Location
Required Skills
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