Member Services Representative at Planet Fitness
Overview
Own the member experience at a busy fitness club, driving high-touch service and clean, welcoming environments for a diverse group of members. You will engage with guests, guide them through tours and enrollments, and help members access Black Card amenities. This role is onsite in Phoenix, full-time, with a schedule that can include weekends and holidays. You’ll join a growth-minded team that values positivity, leadership, and community impact.
What You'll Do8
- 1Build welcoming, high energy interactions with members to deliver exceptional service
- 2Design and lead tours and walk-throughs to showcase club amenities and classes
- 3Own member check-in and farewell experiences at the welcome desk
- 4Drive member enrollment and participation in fitness classes with a goal of +1% service metrics
- 5Scale engagement by encouraging members to try Black Card benefits and other club perks
- 6Ship clean and organized club environments to sustain member satisfaction
- 7Lead by example, bringing passion and a fun atmosphere to the team
- 8Diagnose and address member questions to improve retention and satisfaction
Requirements5
- 1Must be at least 18 years old
- 2High School diploma or GED
- 3Ability to lift up to 50 lbs and perform physical tasks
- 4On-time dependability and ability to work varied hours including weekends and holidays
- 5Strong communication and customer service mindset
Salary Insight
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