Member Customer Service Representative West Orem YMCA
Overview
Provide service and information to current and prospective members through positive communication. This role owns member interactions and drives retention. Unique opportunity to shape member experiences at YMCA of Greater Houston.
What You'll Do11
- 1Build relationships with members and facilitate connections within the community
- 2Answer inquiries about membership and programs with courteous communication
- 3Promote YMCA core values in daily activities and interactions
- 4Process new member enrollments and manage membership applications
- 5Conduct facility tours and sell memberships to prospective members
- 6Implement procedures for efficient membership department operations
- 7Ensure compliance with membership policies and report policy violations
- 8Maintain accurate time sheets and attend required staff meetings
- 9Collaborate with teams to support operational needs
- 10Drive initiatives that enhance member satisfaction and engagement
- 11Support cause-driven mission through purposeful daily actions
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 2CPC Card certification
- 3Ability to lift and move up to 10 pounds
- 4Minimum age 21 years old
- 5Strong interpersonal and problem solving skills
- 6Basic computer literacy and mathematical proficiency
- 7Excellent written and verbal communication abilities
- 8Experience in customer service or sales roles
- 9Proficiency with Kronos Workforce Ready system
- 10Ability to work independently and as part of a team
- 11Commitment to diversity and inclusion principles
Salary Insight
$12k per year
Location
Required Skills
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