Member Experience Lead
Overview
The Member Experience Lead at YMCA of Greater Charlotte leads daily member experience operations at the front desk and fitness floor. This role handles new member onboarding tasks and contributes to membership growth and retention.
What You'll Do11
- 1Build and design processes to improve member interactions
- 2Scale membership acquisition strategies
- 3Own and ship member support initiatives
- 4Drive optimization of membership sales
- 5Debug and resolve account issues using Traction Rec
- 6Communicate benefits and updates clearly to members
- 7Support retention through proactive service
- 8Assist with front desk workflow during peak times
- 9Maintain accurate member records and confidentiality
- 10Contribute to a positive inclusive environment
- 11Perform other duties as assigned
Requirements10
- 1Prior experience in YMCA membership fitness or front desk operations
- 2Proficiency with point-of-sale systems and CRM tools
- 3Strong communication and customer service skills
- 4Basic knowledge of fitness floor operations
- 5Ability to learn membership policies and procedures
- 6High attention to detail and reliability
- 7Commitment to YMCA mission and values
- 8Current safety and risk certifications
- 9Flexibility for evening weekend holiday schedules
- 10Physical stamina to stand or sit for extended periods
Salary Insight
$27k per year
Location
Required Skills
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