Member Care Advocate, PBM & Population Health Support
Overview
The Member Care Advocate will own concierge-level service for EmpiRx Health members, coordinating care between members, pharmacies, and prescribers at scale. You will work onsite in Montvale, NJ supporting population health initiatives and KPI-driven service standards. This role blends case management, administrative oversight, and cross-functional collaboration to improve health outcomes and member satisfaction. You will be part of a team delivering high-quality pharmacy care enabled by our AI-powered Clinically platform.
What You'll Do10
- 1Build and manage member cases in the population health system to ensure timely and accurate resolution
- 2Serve as liaison between members, pharmacies, and prescribers to coordinate care and resolve issues
- 3Respond to member inquiries with professional and timely communication
- 4Handle email communications and administrative tasks aligned with service expectations
- 5Support concierge-level services and member-focused projects under pharmacist supervision
- 6Provide empathetic member support and resolve escalations within defined turnaround times
- 7Deliver best-in-class member experience through attention to detail and responsiveness
- 8Collaborate with Clinical Account Executives and Client Management teams on member-related needs
- 9Maintain documentation accuracy and compliance within systems and workflows
- 10Follow applicable laws, regulations and internal processes
Requirements11
- 1CPhT Pharmacy Technician Certification
- 2Minimum 2 years of PBM health plan or MTM call center experience OR 4 years in hospital or retail pharmacy
- 3Strong proficiency in Microsoft Office Suite
- 4Excellent verbal and written communication skills
- 5Strong time management skills and ability to work in a fast-paced environment
- 6Customer service orientation focused on high-quality member experience
- 7Ability to work onsite 5 days per week
- 8Preferred: Bachelor’s degree
- 9Active Pharmacy Technician license
- 10Experience with population health or case management systems
- 11Experience supporting clinical or pharmacy operations teams
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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