Bank of AmericaVerified Source

Market Financial Center Manager Phoenix North Bank of America

Onsite · Phoenix, Arizona
Posted August 10, 2026
payroll

Overview

The Market Financial Center Manager oversees a cluster of financial centers in designated markets during the absence of the assigned manager. This role serves as a business owner and team leader focused on client-centric operations and risk culture. The position drives operational excellence across multiple centers while supporting market-level initiatives.

What You'll Do11

  • 1Operates as a backup financial center leader within a market
  • 2Manages client traffic and fosters client retention
  • 3Drives operational excellence through formalized management routines
  • 4Creates a world class client experience environment
  • 5Leads market-level initiatives prescribed by market leaders
  • 6Manages associate responsibilities including coaching and development
  • 7Acts as an Opportunity & Inclusion Champion
  • 8Demonstrates process knowledge and data-driven decision making
  • 9Serves as an Enterprise Advocate and Communicator
  • 10Leads risk identification and resolution efforts
  • 11Develops talent through recruitment and career mobility programs

Requirements11

  • 1Minimum one year leadership experience through coaching and motivation
  • 2Proven ability to influence stakeholders beyond direct reporting relationships
  • 3Strong customer service skills with problem-solving capabilities
  • 4Financial acumen with experience leading managers and analyzing reports
  • 5Balanced risk management and decision-making skills
  • 6Excellent interpersonal abilities for relationship building
  • 7Strong organizational and multitasking skills
  • 8Professional communication proficiency with active listening
  • 9Bachelor's degree in a related field
  • 10Bilingual fluency in verbal and written communication
  • 11Availability for weekend shifts and extended hours with travel flexibility

Salary Insight

Salary not disclosed in listing

Location

Typeonsite
LocationPhoenix, Arizona

Required Skills

CoachingCustomer ServiceManagementCustomer and Client FocusPerformance ManagementTalent DevelopmentBusiness Operations ManagementRecruitingResult OrientationRisk ManagementSalesInclusive LeadershipLeadership DevelopmentPrioritizationProblem SolvingReferral ManagementMicrosoft Office
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