Manager, Remote Patient Monitoring & Operations
Overview
Owns daily RPM program operations at scale across multiple locations ensuring high-quality patient care and strong engagement while maintaining compliance with clinical and billing standards. Lead a team of coordinators, oversee device management, and collaborate with IT and clinic teams to resolve issues. This role is distinct for integrating operations, patient experience, and program governance in a growing remote monitoring program.
What You'll Do11
- 1Lead patient enrollments and disenrollments with accurate education and compliance
- 2Drive patient engagement initiatives including text campaigns and outreach workflows rpm
- 3Audit coordinator performance and ensure accurate documentation, vitals review, time tracking, and billing metrics
- 4Monitor urgent and out-of-range vitals with escalation protocols and patient safety in mind
- 5Conduct biweekly KPI reviews and leadership-level performance check-ins with coordinators
- 6Coordinate staffing, performance, and program improvements with leadership
- 7Oversee RPM devices and vendor communications and support tickets tenovi
- 8Manage device inventory, returns, and redistribution inventory
- 9Supervise staff including timecards, PTO, performance reviews, and coaching
- 10Collaborate with IT, facilities, and clinic teams to resolve operational issues
- 11Ensure daily tasks and reporting are completed on time
Requirements5
- 1Medical Assistant MA certification or diploma (CMA, RMA, or equivalent)
- 2Experience in Remote Patient Monitoring or healthcare operations
- 3Strong understanding of compliance, clinical documentation, and vital sign monitoring
- 4Proven leadership experience managing staff in a healthcare environment
- 5Excellent communication, organizational, and problem-solving skills
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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