Manager IT Digital Workplace Services
Overview
Join Reynolds Consumer Products and Drive Your Career across a world of opportunities! We currently have an opportunity for a Manager, IT – Digital Workplace Services at our Corporate Headquarters in Lake Forest, IL. The Manager leads managed service partners and internal resources supporting Active Directory, Microsoft Entra ID, endpoint management, workstation lifecycle services, and workplace productivity technologies. This role ensures secure, reliable, and efficient delivery of Digital Workplace services while partnering with Infrastructure Operations, Information Security, Service Desk, and business stakeholders to support employee productivity and operational objectives.
What You'll Do16
- 1Build and lead managed service partnerships and internal resources for Digital Workplace technologies and services
- 2Design and implement solutions for Active Directory and Microsoft Entra ID environments
- 3Manage endpoint management, workstation standards, collaboration technologies, and identity services
- 4Drive continuous improvement in service delivery and operational performance
- 5Coordinate support activities between internal teams and managed service providers
- 6Monitor service performance and manage incidents through established ITSM processes
- 7Maintain operational documentation and support procedures for Digital Workplace environments
- 8Support Multi-Factor Authentication, Conditional Access, and privileged access controls
- 9Oversee enterprise endpoint platforms using Intune, Autopilot, SCCM, and Microsoft Endpoint Management
- 10Ensure endpoint security standards and compliance requirements are met
- 11Lead digital transformation initiatives leveraging automation and modernization technologies
- 12Foster collaboration across Infrastructure Operations, Security, Service Desk, and Site Support teams
- 13Provide leadership and direction to managed service provider teams and technical resources
- 14Establish clear priorities and accountability for service delivery outcomes
- 15Develop reporting metrics to track performance and service quality
- 16Participate in technology evaluations and recommend future improvements
Requirements11
- 1Required Bachelor's degree in Information Technology Computer Science Engineering or related field
- 26+ years of IT infrastructure or operations experience
- 32+ years of experience leading technical teams vendors or managed service providers
- 4Experience supporting Active Directory and Microsoft Entra ID environments
- 5Experience with endpoint management technologies such as Intune SCCM or Microsoft Endpoint Manager
- 6Experience working within ITIL-based operational environments
- 7Preferred Microsoft Entra ID or Azure certifications
- 8Microsoft Endpoint Administrator certification
- 9ITIL Foundation certification
- 10Experience with ServiceNow
- 11Support for large-scale workstation environments
Salary Insight
$111 - $161k per year
Location
Required Skills
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