Lobby Guest Services Agent Goldman Pay
Overview
The Guest Service Agent (GSA) establishes a warm welcoming atmosphere for clients executives and staff at the Lobby. This role serves as the first point of contact for visitors ensuring comfort direction and assistance throughout their stay. Responsibilities include greeting guests handling arrivals managing visitor processing and implementing security protocols.
What You'll Do7
- 1Greet and handle visitors with a smile while maintaining eye contact throughout the interaction
- 2Follow established procedures for expected and unexpected arrivals coordinating with in-house security
- 3Address guests by name using personalized communication techniques
- 4Answer telephones professionally take messages accurately and transfer calls appropriately
- 5Apply security policies for visitor arrival and departure managing internal visitor processing systems
- 6Register all guest activity and liaise with other centers regarding visitor processing
- 7Implement measures to ensure a professional and welcoming experience for all individuals
Requirements10
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading cross-functional teams
- 3CPC Card certification preferred
- 4BCBA credential valued
- 5AWS Certified experience required
- 65+ years developing scalable customer service solutions
- 73-5 years managing high-volume call centers
- 8Compass Group USA membership
- 9Ability to work onsite in New York City
- 10Strong interpersonal skills and commitment to long-term career development
Salary Insight
$48 - $52k per year
Location
Required Skills
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