Lead Guest Experience Coordinator at Hiatus Day Spa Med Spa
Overview
Hiatus offers a unique chance to join a growing Texas-based Day Spa & Med Spa with 12+ locations and 12,000+ members. With plans to expand across Texas, the company blends established brand strength with startup energy. The Lead Guest Experience Coordinator will build and lead a team dedicated to creating exceptional guest experiences while maintaining operational excellence.
What You'll Do11
- 1Deliver ‘The Hiatus Way’ through customized treatments and member education
- 2Train and coach a high-performing Guest Experience Coordinator team
- 3Manage daily appointment schedules to maximize productivity
- 4Ensure spa environment aligns with brand standards
- 5Greet guests, provide tours, and handle check-ins seamlessly
- 6Own membership enrollment processes and achieve conversion targets
- 7Maintain cleanliness and organization during service completions
- 8Address guest concerns independently and collaborate on solutions
- 9Coordinate group events and spa activities
- 10Handle payment processing and report discrepancies promptly
- 11Take ownership of opening/closing procedures and financial reporting
Requirements10
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons leading teams in hospitality
- 3Strong written and verbal communication abilities
- 4Passion for wellness and client relationships
- 5Proven ability to train and motivate staff
- 6Attention to detail with organizational skills
- 7Experience with hospitality management systems
- 8Ability to thrive in fast-paced environments
- 9Commitment to continuous learning and development
- 10Flexibility to work evenings and weekends with limited weekend closure
Salary Insight
$42k per year
Location
Required Skills
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