Assistant Spa Manager Hand & Stone
Overview
Lead an energetic people-focused team at a bustling Austin spa. This role drives guest experiences and operational excellence while supporting staff growth and sales targets.
What You'll Do11
- 1Create a welcoming guest experience by answering phones and scheduling appointments
- 2Educate guests on memberships and retail products
- 3Drive membership and spa package sales
- 4Support front desk team with scheduling and motivation
- 5Assist with daily spa operations including inventory and reporting
- 6Maintain a professional spa environment
- 7Handle guest concerns and resolve issues
- 8Partner with Spa Manager to coach and develop team members
- 9Ensure therapists and estheticians receive necessary support
- 10Manage flexible schedules including evenings and weekends
- 11Utilize spa booking software
Requirements10
- 1Previous leadership or retail experience
- 2Strong sales mindset and comfort discussing memberships
- 3Friendly and enthusiastic personality
- 4Excellent organization and time-management abilities
- 5Basic computer skills with spa software experience preferred
- 6Interest in wellness and skincare
- 7Availability for flexible scheduling
- 8Prior spa experience is a plus but not required
- 9Ability to handle multiple priorities in a busy setting
- 10Confidence in managing team dynamics
Salary Insight
Salary not disclosed in listing
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