Lancome Counter Manager, Luxury Cosmetics & Retail Sales
Overview
As the Lancôme Counter Manager, you own the retail sales performance and team effectiveness at a premier Houston department store. You lead a team of beauty advisors, drive revenue against goals, and deliver the brand's signature luxury service. You report to a retailer partner and collaborate with L'Oréal Luxe field executives to execute events and training. This role blends hands-on sales leadership with operational oversight, ideal for a manager who thrives on client engagement and team development.
What You'll Do8
- 1Own daily sales performance, tracking team results against goals and adjusting tactics to beat retail targets.
- 2Coach beauty advisors on product knowledge, KPIs, and service behaviors during shifts and one-on-ones.
- 3Execute all in-store customer events, from planning to follow-up, to drive traffic and sales.
- 4Manage the customer registry and sampling log, ensuring accurate tracking and follow-up with clients.
- 5Build relationships with key retailer departments, including personal shoppers and visual merchandising, to increase visibility.
- 6Attend Lancôme seasonal training seminars and complete digital modules to stay current on products and techniques.
- 7Oversee daily operations: cleaning, restocking, and handling inventory, including lifting boxes up to 25 lbs.
- 8Drive recruitment and retention of high-performing beauty advisors, fostering a culture of excellence.
Requirements7
- 12+ years managing a cosmetic retail team or single store in a luxury environment.
- 22 years of clientele development experience working with or as a professional sales associate.
- 3High school diploma or equivalent.
- 4Flexibility to work nights, weekends, and holidays.
- 5Strong written and verbal communication skills.
- 6Comfort performing skin care services on customers after training in Lancôme protocols.
- 7Ability to work on the sales floor for extended periods and lift up to 25 lbs regularly.
Salary Insight
$37 - $46k per year
Location
Required Skills
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