Key Account Executive, Outside Sales
Overview
You will own and expand a book of business across Morris and Essex counties in New Jersey, driving retention and upsell for Labcorp's laboratory services. You'll serve as the liaison between clients and the operations team, resolving issues and delivering service that keeps accounts loyal. Working alongside senior representatives, you'll grow organic revenue while educating clients on Labcorp's full product range. This role offers a clear path to higher quotas and leadership visibility in a global healthcare leader.
What You'll Do10
- 1Educate, instruct, and upsell all assigned and newly generated accounts in the territory.
- 2Serve as the primary liaison between clients and the Labcorp operations team, translating client needs into actionable solutions.
- 3Provide ongoing service and problem resolution to the customer base, ensuring quick turnaround and high satisfaction.
- 4Ensure customer retention by delivering superior customer service and proactive account management.
- 5Recommend client-focused and persuasive solutions that align with Labcorp's service capabilities.
- 6Manage day-to-day account operations, coordinating with internal teams to meet client expectations.
- 7Upsell the current book of business to increase organic growth, targeting new diagnostic tests and services.
- 8Work closely with senior sales representatives to grow the overall book of business and share best practices.
- 9Continuously provide educational material to the client base, keeping them informed on new offerings.
- 10Resolve customer issues in a timely manner and consistently meet or exceed monthly retention and upsell goals.
Requirements7
- 12+ years in outside account management or sales, with a proven record of meeting quotas.
- 2High school diploma or equivalent required; Bachelor's degree preferred.
- 3Experience with Salesforce for pipeline and account tracking.
- 4Background in the healthcare industry, especially laboratory or diagnostic services.
- 5Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) for reports and presentations.
- 6Valid driver's license and clean driving record for travel within the territory.
- 7Ability to travel overnight as needed to cover accounts across Morris and Essex counties.
Salary Insight
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