Junior Associate Account Manager Lessen
Overview
Junior Associate Account Manager at Lessen drives residential client relationships and strategic growth. This role owns accounts independently while collaborating across cross-functional teams to deliver service excellence and operational efficiency.
What You'll Do12
- 1Manage client accounts as primary relationship owner and trusted advisor
- 2Analyze account performance and recommend solutions
- 3Resolve client issues through business impact assessment
- 4Identify trends and opportunities in client portfolios
- 5Lead coordination with Sales Field Operations Product Implementation
- 6Monitor project performance across rehabs turns and maintenance
- 7Evaluate KPIs and present recommendations to stakeholders
- 8Drive account growth through upsell and service expansion
- 9Support contract adherence and pricing discussions
- 10Contribute to process improvements and operational enhancements
- 11Participate in scope pricing and service-level negotiations
- 12Develop business acumen and grow in account management career path
Requirements19
- 11-3 years in account management customer success sales support
- 2Bachelor’s degree or equivalent experience preferred
- 3Interest in property management construction residential services
- 4Basic understanding of customer service principles
- 5Familiarity with CRM platforms Microsoft Office
- 6Eagerness to develop business acumen
- 7Strong written verbal communication skills
- 8Proficiency in CRM systems spreadsheets project management tools
- 9Analytical mindset for data interpretation
- 10Problem-solving with proactive client focus
- 11Organizational time management abilities
- 12Willingness to learn industry-specific tools
- 13Collaboration skills across teams
- 14Proficiency in financial tracking communication software
- 15Ability to monitor budgets and costs
- 16Conflict resolution expertise
- 17Basic knowledge of single family renovations
- 18Time management for multiple accounts projects
- 19Stakeholder coordination abilities
Salary Insight
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