Jewelry Sales & Project Coordinator, Custom Jewelry Design & Engagement Rings
Overview
Own the customer journey from inquiry to completion for custom jewelry projects at scale within a direct-hire team. Drive consultative sales, design coordination, and project tracking across multiple pieces and timelines. Collaborate with CAD/design teams and cross-functional partners to deliver exceptional, personalized jewelry experiences. This role combines jewelry knowledge, organization, and communication to support life-event commemorations.
What You'll Do10
- 1Build customer relationships and guide custom design and purchasing via phone, email, video, and in-person consultations
- 2Design and quote custom pieces, addressing pricing, sizing, materials, and timelines to align with customer budgets
- 3Coordinate CAD/design revisions and approvals with the design team to move projects from inquiry through completion
- 4Track multiple projects, deadlines, communications, and order details to ensure on-time delivery
- 5Provide proactive, knowledgeable customer service throughout the project lifecycle
- 6Answer product, pricing, sizing, materials, and design questions to support informed decisions
- 7Prepare quotes and manage project documentation and communications across channels
- 8Maintain organized project-tracking systems and reporting for leadership review
- 9Support e-commerce and project-tracking tools to streamline the customer journey
- 10Demonstrate empathy and professional communication to help customers celebrate significant life events
Requirements6
- 1Previous jewelry industry experience with bridal or engagement specialization strongly preferred
- 2Consultative sales and customer service experience
- 3Excellent written and verbal communication skills
- 4Strong organization and project-management abilities
- 5Comfortable with e-commerce, email, and project-tracking systems
- 6Detail-oriented, dependable, and professional
Salary Insight
$54 - $58k per year
Location
Required Skills
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