Sales Office Manager, Fine Jewelry & Client Relations
Overview
You will own the showroom experience for fine jewelry and custom engagement rings, managing client relationships and daily office operations. This new role reports directly to ownership, working hands-on with every purchase from appraisal writing to project delivery. You'll coordinate with the production team and handle social media campaigns, becoming the bridge between clients and the atelier. Unlike typical retail roles, this position combines personal selling with operational leadership, giving you ownership of the full client journey.
What You'll Do9
- 1Welcome clients, presenting fine jewelry and custom designs in the showroom.
- 2Sell engagement rings, wedding bands, and bespoke pieces, closing high-value transactions.
- 3Build long-term client relationships through follow-up calls and appointment scheduling.
- 4Track repair, appraisal, and custom projects, updating clients on production timelines.
- 5Write detailed jewelry appraisals and maintain accurate customer records.
- 6Manage social media campaigns, using photography and marketing content to drive showroom traffic.
- 7Coordinate with the production team to keep custom orders moving on schedule.
- 8Answer phones, emails, and online inquiries, handling inquiries with professionalism.
- 9Maintain inventory and office organization, supporting daily operations.
Requirements7
- 1Experience managing business social media platforms and creating marketing content.
- 2Ability to learn jewelry terminology and appraisal writing from scratch.
- 3Strong sales track record with a professional, customer-facing demeanor.
- 45+ years in luxury retail, jewelry, or office management.
- 5Proficiency in Microsoft Office or Google Workspace for scheduling and records.
- 6Excellent organizational skills and time management for project coordination.
- 7Proven multitasking skills in a sales-driven environment.
Salary Insight
$45 - $75k per year
Location
Required Skills
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