IVR QA Engineer Cloud Contact Center Cyara AWS React Node.js
Overview
Own end to end testing and automation of cloud based contact center solution built on Amazon Connect. Deliver scalable quality assurance framework leveraging Cyara Node.js and custom automation. Drive improvements in customer satisfaction through rigorous testing and innovative solutions.
What You'll Do9
- 1Design Build automated test suites using Cyara to validate IVR applications
- 2Develop custom automation frameworks utilizing Node.js for efficient testing processes
- 3Lead quality assurance initiatives ensuring robust performance of cloud contact center platforms
- 4Collaborate with development teams to implement comprehensive test strategies
- 5Analyze system behavior and identify critical issues impacting user experience
- 6Scale testing methodologies across multiple environments and deployment scenarios
- 7Debug complex technical challenges and provide actionable insights
- 8Drive continuous improvement in automation tools and testing practices
- 9Maintain detailed documentation of test cases and results for future reference
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 2Experience with AWS services including Amazon Connect
- 3Proficiency in Python for data processing tasks
- 4Strong understanding of React for frontend components
- 5Knowledge of Kubernetes for container orchestration
Salary Insight
Salary not disclosed in listing
Similar open positions
Explore active roles that match your skills and interests.
brillio-2
VerifiedIVR Automation Tester with Cyara - NYC
You will design and execute automated tests for Amazon Connect call flows using Cyara to ensure reliability and performance. You'll join a QA team focused on contact center solutions, collaborating with developers to integrate testing into CI/CD. This role stands out for its focus on IVR stress testing and API-based validation.
ASCII Group LLC
VerifiedCyara Automation Engineer, NICE inContact Chat & Email
You own end-to-end regression and functional test automation for NICE inContact (CXone) chat and email channels. You build and maintain test suites in Cyara, integrating with CI/CD pipelines. Working alongside QA and development teams, you validate omnichannel flows and drive quality across releases. This contract role offers hands-on automation of critical customer interactions at scale.
Headway Tek Inc
VerifiedHealthcare QA Automation Engineer with Selenium & Java
You own automation testing for healthcare applications, including EHR/EMR systems, using Selenium and Java. You join a QA team that values precision and speed, and you will directly impact patient-facing software reliability. You will collaborate with developers and product managers in an Agile environment, ensuring every release meets clinical standards. This role stands out because you will also test Contact Center and IVR systems, adding a unique layer to your expertise.
Info Way Group
VerifiedQA Automation Tester - NICE inContact & Cyara
You will own end-to-end testing for NICE inContact Chat and Email UI, automating complex customer journeys with Cyara. You'll join a QA team supporting enterprise contact center platforms, collaborating with developers and analysts across Agile sprints. Your work directly validates critical omnichannel workflows, ensuring seamless customer experiences. This role offers the chance to deepen expertise in contact center automation and drive quality across production releases.
CCS Global Tech
VerifiedSenior Automation Tester CCS Global Tech
Lead automation strategy across enterprise applications to improve test efficiency and quality. Own testing processes that deliver measurable improvements within first 90 days. Drive continuous improvement through collaboration with development teams.
Nityo Infotech Corporation
VerifiedCisco IVR Developer | Nityo Infotech Corporation
Design and own interactive voice response systems at scale to deliver seamless customer communication experiences. Lead development of DTMF-based IVR applications while ensuring robust production support. This role drives innovation in telephony solutions and shapes future communication platforms. The ideal candidate thrives in fast-paced environments and seeks growth opportunities within a dynamic team.