IT Systems Administrator Waabi
Overview
Waabi seeks an IT Systems Administrator to lead technology support at its Sharpsburg office while scaling IT across locations. This high-ownership role ensures reliable secure efficient technology experiences for employees. The ideal candidate is a hands-on problem solver who thrives across IT layers and supports remote teams.
What You'll Do42
- 1Provide onsite technical support for employees including hardware software networking and access issues
- 2Serve as trusted IT partner offering timely troubleshooting and solutions
- 3Support remote users and collaborate with IT team members across other Waabi locations
- 4Participate in the IT Support on-call rotation for after-hours assistance
- 5Manage incidents and requests through Jira Service Management ensuring timely resolution
- 6Create and maintain technical documentation knowledge base articles and standard operating procedures
- 7Administer endpoint management platforms for Windows macOS and Linux devices
- 8Support device enrollment configuration profiles security policies and application deployment
- 9Assist with zero-touch deployment using Windows Autopilot and Apple Business Manager
- 10Manage workstation lifecycle including provisioning configuration troubleshooting replacement and retirement
- 11Support mobile device management and secure BYOD access workflows
- 12Maintain accurate hardware inventory and asset management records
- 13Support user lifecycle management including onboarding offboarding account provisioning and access changes
- 14Manage identity access collaboration platforms such as Okta Google Workspace or similar systems
- 15Support group management permissions and access policies
- 16Assist with SSO integrations and SaaS application access management
- 17Help implement secure access practices aligned with company security requirements
- 18Own day-to-day IT operations for the Sharpsburg office including workstations printers conference room technology and network connectivity
- 19Troubleshoot wired and wireless networks switches patch panels and cabling
- 20Partner with facilities and vendors on office technology projects expansions and improvements
- 21Support specialized engineering and lab environments as needed
- 22Ensure endpoint security standards and controls device compliance monitoring patch management and remediation
- 23Support audits and compliance initiatives through documentation reporting and evidence collection
- 24Identify opportunities to improve IT workflows automation and employee experience
- 25Contribute to scalable processes supporting Waabi’s growth
- 26Improve documentation knowledge sharing and support practices across the IT organization
- 27Require 3+ years of experience in IT systems administration desktop support or IT operations
- 28Experience supporting Windows and macOS environments in a business setting
- 29Administer endpoint management tools such as Microsoft Intune JumpCloud Jamf or similar platforms
- 30Understand identity and access management concepts including user provisioning permissions and authentication
- 31Prioritize multiple requests while maintaining excellent customer service
- 32Document technical processes clearly with a customer service mindset
- 33Work independently while collaborating effectively with a distributed IT team
- 34Participate in an IT support on-call rotation
- 35Lift and move material up to approximately 50 pounds
- 36Support a multi-site organization with onsite and remote users
- 37Experience with Microsoft Entra ID Google Workspace Okta or similar identity platforms
- 38Automation and scripting using PowerShell Bash Python or similar languages
- 39Familiarity with security frameworks such as NIST ISO 27001 or SOC 2
- 40Support engineering manufacturing laboratory or specialized computing environments
- 41Experience with office buildouts vendor coordination and physical infrastructure projects
- 42Passion for self-driving technologies solving hard problems and creating innovative solutions
Requirements11
- 13+ years of experience in IT systems administration desktop support or IT operations
- 2Experience supporting Windows and macOS environments in a business setting
- 3Administer endpoint management tools such as Microsoft Intune JumpCloud Jamf or similar platforms
- 4Understand identity and access management concepts including user provisioning permissions and authentication
- 5Prioritize multiple requests while maintaining excellent customer service
- 6Document technical processes clearly with a customer service mindset
- 7Work independently while collaborating effectively with a distributed IT team
- 8Participate in an IT support on-call rotation
- 9Lift and move material up to approximately 50 pounds
- 10Experience with Microsoft Entra ID Google Workspace Okta or similar identity platforms
- 11Familiarity with security frameworks such as NIST ISO 27001 or SOC 2
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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