IT Support Technician, Infrastructure Operations
Overview
You will own hands-on support for computer systems, hardware, and peripherals across a Pittsburgh-based infrastructure team. Working on the IT Support team within Infrastructure Operations, you will install, troubleshoot, and repair Windows, Office 365, and Active Directory environments. You will handle break-fix tickets and hardware deployments for 200+ end users. This 6-month contract offers direct exposure to enterprise infrastructure and a path to extend based on performance.
What You'll Do8
- 1Install and configure Windows workstations, laptops, and printers for new hires and office moves.
- 2Troubleshoot and repair hardware issues on Dell devices and HP peripherals.
- 3Resolve Active Directory account lockouts and password resets for end users.
- 4Deploy and patch Office 365 applications and Windows Updates across managed devices.
- 5Image and deploy desktop and mobile devices using SCCM and Intune.
- 6Document break-fix procedures and maintain an asset inventory in ServiceNow.
- 7Support video conferencing equipment and VPN connectivity for remote sessions.
- 8Escalate complex network or server issues to the Infrastructure team within defined SLAs.
Requirements7
- 11+ years in IT support or related field, including desktop and laptop repair.
- 2Hands-on experience with Windows 10/11 and Office 365 administration.
- 3Working knowledge of Active Directory user and group management.
- 4Familiarity with ticketing systems and ITIL best practices.
- 5Ability to lift 25+ lbs and work onsite 5 days/week in Pittsburgh, PA.
- 6CompTIA A+ or ITIL Foundation certification preferred.
- 7Excellent verbal and written communication with non-technical staff.
Salary Insight
Salary not disclosed in listing
Location
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