IT Intern, Help Desk & Microsoft 365 Support
Overview
As an IT Intern, you will own daily operational support for enterprise systems at Aimtron Corporation, including Windows workstation deployment, Microsoft 365 administration, and Help Desk operations for 100+ users. You will work hands-on with SharePoint, Teams, OneDrive, and Active Directory while documenting procedures and managing hardware assets. This internship offers structured learning in a real business environment, with mentorship from senior IT staff and exposure to Microsoft technologies and ITIL practices. You'll make an immediate impact by resolving tickets and supporting infrastructure projects, setting you up for a career in IT support.
What You'll Do9
- 1Resolve Help Desk tickets for Windows workstations, Outlook, Teams, and OneDrive within 24 hours.
- 2Deploy and configure Windows 10/11 workstations, including domain join, software installation, and peripheral setup.
- 3Administer Microsoft 365 accounts, including user onboarding, license assignment, and password resets using Entra ID.
- 4Support SharePoint document libraries and Teams channels, ensuring proper permissions and version control.
- 5Troubleshoot network connectivity issues for wired and wireless endpoints, using TCP/IP fundamentals.
- 6Maintain hardware inventory in Excel and the Aimnet portal, reconciling asset tags and tracking device lifecycle.
- 7Create and update SOPs, work instructions, and system documentation in SharePoint, following ITIL standards.
- 8Assist with printer deployments and label printer troubleshooting across Palatine and affiliate locations.
- 9Support technology rollouts and user Moves, Adds, and Changes (MACs) for internal projects.
Requirements9
- 11+ years of experience with Windows 10/11 setup, configuration, and troubleshooting.
- 2Familiarity with Microsoft 365 apps including Outlook, Teams, OneDrive, and SharePoint.
- 3Basic knowledge of TCP/IP networking, including wired and wireless connectivity concepts.
- 4Experience installing and configuring software applications on Windows endpoints.
- 5Understanding of security best practices: phishing awareness, MFA, and safe browsing.
- 6Currently pursuing or recently completed a degree in Information Technology, Computer Science, or related field.
- 7Eligible to work in the US, including OPT or CPT visa status.
- 8Strong documentation skills with Microsoft Word and Excel.
- 9Resourceful problem-solver who researches issues independently using Microsoft Learn and vendor KBs.
Salary Insight
$33k per year
Location
Required Skills
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