IT Support Technician II
Overview
Provide high level technical assistance to system users while demonstrating the GILA WAY. Own guest service experiences and manage small projects involving hardware and software implementation.
What You'll Do8
- 1Promote and provide excellent guest service experiences to internal and external guests
- 2Answer evaluate and prioritize incoming telephone voicemail email and in-person requests for assistance
- 3Manage small projects involving hardware and software implementation and updates
- 4Log and track calls using IT ticketing system maintaining history records and related problem documentation
- 5Install configure and support server and client workstations
- 6Train users on software and hardware
- 7Maintain dependable work attendance record with extremely infrequent absences and/or lateness
- 8Perform other special projects and duties as assigned
Requirements11
- 1HS Diploma or equivalent required
- 2Associate's Degree in Computer Science or related major preferred
- 3Experience and/or training in technical support required
- 4Valid AZ driver's license and clean driving record for the past five years
- 5Ability to perform the GILA WAY including greeting interacting listening appreciating and interacting positively with guests
- 6Excellent guest service skills strong telephone etiquette self starter wit ability to follow up and complete tasks in a timely manner with minimum supervision
- 7Strong interpersonal and communication skills both written and oral
- 8Pass a pre-employment drug/alcohol test
- 9Agree to maintain a Drug-Free Workplace
- 10Pass a full background check to be certified/licensed prior to employment
- 11Work in a smoking environment
Salary Insight
Salary not disclosed in listing
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