IT Support Technician - Help Desk Votaw Precision Technologies
Overview
IT Support Technician at Votaw Precision Technologies provides essential technical services across shifts. Responsible for maintaining reliable user and shop-floor technology while escalating infrastructure and security issues to the platform team. This role ensures seamless operations in a precision manufacturing environment supporting aerospace and defense programs.
What You'll Do11
- 1Provide first-line IT support across shifts for hardware software accounts and terminals
- 2Manage endpoint imaging deployment patching and lifecycle management
- 3Support shop-floor data collection devices in partnership with platform team
- 4Assist with user account access via platform identity system
- 5Ensure CMMC Level 2 / ITAR compliance through device security policies
- 6Maintain 95%+ endpoint compliance with patching standards
- 7Resolve incidents causing production downtime
- 8Track KPIs for SLA adherence and service quality
- 9Collaborate with cross-functional teams to resolve technical challenges
- 10Document and report security incidents appropriately
- 11Upskill in Microsoft GCC High Intune Active Directory/Entra
Requirements10
- 12+ years help desk or desktop support experience
- 2Solid Windows Microsoft 365 and endpoint troubleshooting skills
- 3Customer service orientation for manufacturing floor environments
- 4On-site availability in Santa Fe Springs CA
- 5Manufacturing aerospace or regulated environment experience
- 6Familiarity with Microsoft GCC High Intune Active Directory/Entra
- 7CompTIA A+ or similar certification
- 8Ability to work extended hours across shifts
- 9U.S. citizenship and security clearance eligibility
- 10Knowledge of ITAR regulations and PPE requirements
Salary Insight
$52 - $69k per year
Location
Required Skills
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