Desktop Support Technician Ovation Workplace Services Inc.
Overview
Full-time onsite Desktop Support Technician at Ovation Workplace Services Inc. Philadelphia offering first- and second-level technical support for hardware software and applications while maintaining SLAs across shifts. This role involves proactive user communication and escalation.
What You'll Do14
- 1Deliver first- and second-level technical support via phone remote access and on-site assistance
- 2Log track and maintain accurate incident documentation in IT ticketing system
- 3Install configure upgrade and troubleshoot Windows 10 and Windows 11 and Microsoft Office 365
- 4Provide foundational macOS support for Apple devices
- 5Install configure and support enterprise applications like Cisco Jabber
- 6Install configure and troubleshoot printers desktop computers laptops and peripherals
- 7Perform preventive maintenance on computers laptops printers
- 8Conduct remedial repairs on desktops laptops printers and peripherals
- 9Use diagnostic tools to troubleshoot network connectivity and workstation issues
- 10Coordinate with third-party vendors for complex AV issues
- 11Provide status updates to end users and stakeholders regarding open incidents
- 12Support mobile device management for iOS and Android devices
- 13Demonstrate knowledge of networks servers audio visual systems smart devices and telecommunications
- 14Perform other duties as assigned by management
Requirements15
- 1Associate's or Bachelor's degree in Computer Science Information Technology or related field
- 2Minimum eighteen months hands-on desktop support help desk or IT experience
- 3Proven Windows 10 and/or Windows 11 experience
- 4CompTIA A+ certification or equivalent vendor-neutral credential
- 5Microsoft Certified Professional MCP Microsoft 365 Fundamentals or higher
- 6Proficiency in Windows GPOs Group Policy Objects and Microsoft Office 365
- 7Experience installing configuring troubleshooting PC laptops and printers
- 8Familiarity with enterprise antivirus and endpoint protection solutions
- 9Knowledge of helpdesk ticketing systems and IT service management practices
- 10Understanding of MDM platforms supporting iOS and Android
- 11Familiarity with enterprise encryption and Windows device management via Active Directory
- 12Strong analytical problem-solving and technical troubleshooting abilities
- 13Ability to manage priorities communicate technically with non-technical audiences
- 14Commitment to high-quality customer service
- 15Flexibility to work evenings weekends for scheduled projects or emergencies
Salary Insight
$40 - $47k per year
Location
Required Skills
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