IT Help Desk Tier 1 Siepe

You will own Tier 1 technical support for Windows 10/11, macOS, Android, and iOS devices across a multi-site healthcare company. You will resolve hardware, software, and network issues while maintaining ticket documentation and supporting internal projects. Working directly with the IT Director, you will gain hands-on exposure to Active Directory, Microsoft Entra ID, and Microsoft 365 administration. This on-site role in Phoenix, AZ requires early morning shifts and occasional travel.

As the IT System Administrator, you own hands-on technical support for end users, systems, and escalated issues across onsite and remote teams. You'll combine Tier 2/3 helpdesk expertise with system admin duties like endpoint management, basic networking, and infrastructure support. You'll coordinate with a Managed IT Services Partner to keep operations seamless and serve as the internal technical resource for complex situations. This role stands out with direct involvement in cybersecurity initiatives and automation via PowerShell.

Eagle Integrated Services seeks a Sr. Help Desk Technician to serve as final escalation point for complex Tier 2/3 incidents while leading technical resolution efforts and mentoring junior staff. This role drives process improvements and provides white-glove support for VIP clients.

You'll be the first point of contact for client support requests, owning Tier 1 tickets from resolution to escalation. You'll troubleshoot Windows 11, Microsoft 365, and Teams issues, manage onboarding and offboarding, and keep our clients productive. This is a hands-on role where you'll work directly with clients and senior technicians, gaining real-world MSP experience. If you're a student or contractor looking for meaningful work and a path to full-time employment, this role delivers.

As a Help Desk Tier I Technician, you will own frontline technical support for a growing Austin client, resolving 20+ daily tickets across Windows 10 and Microsoft 365. You will join a tight-knit IT team of five, reporting to the IT Manager, and collaborate daily with end users across departments. This long-term contract role stands out for its focus on hands-on account administration in Active Directory and exposure to ServiceNow ticketing workflows.

Provide technical support for corporate computing devices and end-user services across local and remote environments. Build configure maintain and troubleshoot desktops laptops mobile devices and peripherals. Meet SLA expectations and resolve incidents efficiently.