Inside Sales Support Manager Los Angeles
Overview
The Manager oversees the Greater Los Angeles Market and Las Vegas NV territories. This role leads Inside Sales Support teams delivering transactional and relationship-driven support to Outside Sales Representatives. Responsibilities include quoting ordering and post-sales fulfillment while partnering with Stores Vendors Merchants and Supply Chain to boost customer loyalty and sales growth. The ideal candidate excels in a customer-focused mindset and drives operational excellence.
What You'll Do10
- 1Communicate effectively and provide timely support resolving internal and external customer escalations driving root-cause analysis and long-term solutions
- 2Collaborate cross-functionally to deliver actionable insights to sales leadership identifying friction points and process improvements
- 3Build trust through fostering strong relationships with internal and external customers
- 4Identify and address performance deficiencies develop improvement plans train and coach associates ensuring exceptional service level standards
- 5Establish clear goals align priorities with company objectives embed results-oriented mindset reinforce accountability celebrate wins
- 6Provide strong leadership through performance reviews coaching and development planning to build associate capability
- 7Foster collaborative high-performance sales culture prioritizing growth customer experience and operational excellence
- 8Solicit feedback analyze performance data to uncover improvement opportunities facilitate project work and technology enhancements
- 9Travel typically overnight 5 to 20 percent of time requiring occasional movement or light lifting
- 10Work in comfortable indoor setting with minimal unpleasant conditions
Requirements20
- 15+ years managing sales support teams
- 2Proven ability to drive operational metrics and process improvements
- 3Minimum age 18 years old legally permitted to work in the United States
- 4Experience in managing sales support teams
- 5Demonstrated ability to collaborate across functional teams
- 6Ability to negotiate handle complaints settle disputes and resolve grievances with internal and external customers
- 7Excellent written and verbal communication skills
- 8Experience in sales organizations
- 9Strong leadership and coaching skills
- 10Experience with CRM tools such as Salesforce.com and Microsoft Suite
- 11Strong understanding of sales demand generation and technology
- 12Experience in customer-focused roles servicing customer needs
- 13Minimum high school diploma or GED
- 14Preferred knowledge of Microsoft Office Suite
- 152+ years of prior related work experience
- 16No additional education required
- 17No preferred years of work experience
- 18No additional leadership experience required
- 19Certifications none
- 20Competencies include building effective teams planning aligning communicating effectively customer focus developing talent driving results managing conflict relationship building
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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