Inside Sales Representative - Insulation Distributors Inc.
Overview
The Inside Sales Representative at Insulation Distributors, Inc. drives sales growth in Boston by managing inbound inquiries, qualifying leads, and supporting outside reps. This role is the primary point of contact for inbound sales activity and develops qualified opportunities that fuel regional revenue. Responsibilities include responding to customer inquiries, handling orders, maintaining HubSpot records, and identifying prospects for outside sales escalation.
What You'll Do16
- 1Lead Management & Customer Support Respond to inbound inquiries about products pricing availability and order status
- 2Manage and follow up on inbound leads promptly
- 3Qualify leads and identify sales opportunities
- 4Handle orders and product inquiries for homeowners and one-time customers
- 5Provide product recommendations and basic technical information
- 6Escalate larger opportunities and contractor accounts to outside sales
- 7Maintain accurate customer prospect and opportunity records in HubSpot
- 8Create and manage opportunities within the CRM
- 9Document customer interactions sales activities and follow-up actions
- 10Support adherence to CRM processes and standards across the sales team
- 11Assist outside sales representatives with pricing quotations and account support
- 12Coordinate with internal teams to support customer needs and sales initiatives
- 13Develop knowledge of IDI products applications and market segments
- 14Lead self communicates effectively and candidly drives for results demonstrates accountability takes initiative
- 15Collaborate with cross-functional teams
- 16Work effectively with customers and internal stakeholders
Requirements11
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons of experience in sales customer service or related fields
- 35+ years experience with insulation products and applications
- 42+ years experience in sales account support or distribution
- 5Proficiency with HubSpot or similar CRM platforms
- 6Strong verbal and written communication skills
- 7Attention to detail and organizational abilities
- 8Ability to manage multiple priorities in a fast-paced environment
- 9Experience with insulation building materials construction or distribution
- 10Knowledge of IDI products and market segments preferred
- 11Family-oriented culture emphasizing teamwork and long-term commitment
Salary Insight
$52 - $65k per year
Location
Required Skills
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