HVAC Office Manager Dispatcher Prodigy Heating & Air
Overview
Lead front-office operations and optimize daily field service schedules as the central hub for customers and technicians. This hybrid role requires strategic scheduling, communication, and administration to maximize efficiency. The position drives operational excellence through disciplined processes and cross-functional collaboration.
What You'll Do11
- 1Dispatch and schedule technicians by prioritizing urgent jobs and matching skill levels
- 2Optimize technician routes to reduce drive times and increase service capacity
- 3Track real-time job progress and communicate updates to customers
- 4Manage accounts receivable and payable while processing invoices and collections
- 5Oversee office supplies and inventory to ensure functional equipment and parts availability
- 6Administer payroll and monitor technician billable hours and performance
- 7Maintain comprehensive digital customer records and service histories
- 8Ensure permits and warranty documentation are up-to-date and accessible
- 9Act as primary point of contact for customer inquiries and field coordination
- 10Implement process improvements to streamline dispatch workflows
- 11Foster teamwork between field staff and administrative teams
Requirements10
- 15+ years managing HVAC dispatch operations
- 23-5 seasons leading technical support teams
- 3Spark and Airflow proficiency for data analysis tasks
- 4Housecall Pro certification preferred
- 5QuickBooks and Microsoft Excel mastery
- 6High school diploma or GED equivalent required
- 7Associate degree in business administration preferred
- 8Minimum 1 year dispatching experience with emergency services
- 9Ability to commute to Leander TX 78641 location
- 10Strong multitasking abilities under tight deadlines
Salary Insight
$42 - $58k per year
Location
Required Skills
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