Hospitality Services Director Kisco Senior Living
Overview
Manage front desk customer service team and move in experiences for residents. Oversee resident services and improve satisfaction. Proactively address issues and hire staff. Support sales and manage budgets. Execute move-in processes and coordinate meetings. This role differs by focusing on senior resident care and comprehensive service excellence.
What You'll Do13
- 1Oversee resident services and improve satisfaction
- 2Proactively identify and address resident issues
- 3Hire train and supervise hospitality team
- 4Support community sales process and attract residents
- 5Execute move-in welcome and transfer processes
- 6Manage department budget and expenses
- 7Ensure accurate billing and financial reporting
- 8Perform data entry into databases
- 9Prepare reports and schedules for compliance
- 10Coordinate resident focus groups
- 11Plan regular customer service meetings
- 12Visit or coordinate CMT member visits
- 13Perform other related duties
Requirements5
- 1Great customer service and communication skills
- 2Bachelor's Degree
- 33-5 years experience in customer service guest relations social worker
- 42 years supervisory experience
- 5Experience with seniors preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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