Helpdesk Analyst, Windows & Office 365 Support in Orlando
Overview
Own front line IT support for Windows systems, Office 365, and device hardware across desktops, laptops, printers, and mobile devices. Scale user assistance via phone, email, and ticketing while maintaining accurate issue records. Collaborate with IT staff on AD tasks, network basics, and maintenance. Be part of a rotating weekend schedule and contribute to inventory and documentation. This role stands out with hands-on hardware and software troubleshooting in a focused mortgage IT environment.
What You'll Do10
- 1Build and document user issue resolutions in the ticketing system to support first contact resolution
- 2Design and deliver front line support for Windows systems and Microsoft Office 365 with a focus on user productivity
- 3Provide Active Directory tasks such as password resets and account management
- 4Troubleshoot hardware and software issues across desktops, laptops, printers, and mobile devices
- 5Support basic networking including Wi-Fi and VPN connectivity and escalate complex cases
- 6Escalate unresolved issues to appropriate technical staff and assist with general IT maintenance tasks
- 7Maintain accurate records of issues, steps taken, and outcomes in the ticketing system
- 8Participate in a rotating weekend coverage schedule to ensure helpdesk availability
- 9Assist with device setup and inventory tracking to improve asset management
- 10Contribute to weekend coverage and onboarding of new users as needed
Requirements8
- 1Must be within commuting distance of Downtown Orlando office
- 2Willingness to participate in rotating weekend coverage schedule
- 3Previous experience in a helpdesk, IT support, or technical support role preferred
- 4Working knowledge of Windows, Microsoft Office 365, and common business applications
- 5Strong customer service and communication skills with attention to detail
- 6Ability to accurately document issues and resolutions
- 7Interest in technology and helping others resolve technical challenges
- 8Equal Employment Opportunity Employer and Drug-Free Workplace
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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