Help Desk Desktop Support Analyst, Microsoft 365 & Windows
Overview
Own onsite technical support for a logistics operation at scale and ensure a smooth desktop experience across the organization. You will resolve everyday issues, set up user equipment, and act as a key resource for employees. The role emphasizes strong Microsoft 365 and Windows support experience and clear user communication. This position provides a hands-on, customer-focused environment with opportunities to improve end-user devices and workflows.
What You'll Do6
- 1Build and diagnose workstation configurations to support on-site users
- 2Setup new user devices and peripherals for onboarding
- 3Troubleshoot hardware and software issues to restore normal operations
- 4Escalate and track incidents to ensure timely resolution
- 5Document processes and user guides for common problems
- 6Collaborate with IT teammates to maintain device inventory and lifecycle
Requirements5
- 1Proven experience providing onsite help desk or desktop support
- 2Solid Microsoft 365 and Windows support experience
- 3Strong communication skills with users at various levels
- 4Ability to manage multiple tasks in a fast-paced environment
- 5Detail-oriented with good problem-solving and troubleshooting skills
Salary Insight
$50 - $60k per year
Location
Required Skills
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