Help Desk Analyst eBusiness Solutions
Overview
Design and deliver technical support for child‑serving systems. Own Tier 1 help desk operations and collaborate with stakeholders to improve system usability and security.
What You'll Do11
- 1Provide Tier 1 help desk support via phone email web inquiries and live chat
- 2Assist users with system navigation payment processing and defect reporting
- 3Support development of provider agreements and verify compliance
- 4Validate identities and set secure passcodes for portal access
- 5Analyze payment errors and recommend corrective actions
- 6Review processes to identify efficiency improvements
- 7Create written correspondence for state and county staff
- 8Develop training materials and deliver sessions for providers
- 9Maintain system documentation and user guides
- 10Attend meetings and conferences related to DCY initiatives
- 11Prepare reports and log activities
Requirements5
- 1Experience in human services customer service or administrative support
- 2Familiarity with state or county human services programs
- 3Proficiency with electronic documentation or case management systems
- 4Strong written and verbal communication abilities
- 5Excellent organization and multitasking capabilities
Salary Insight
$35 - $44k per year
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