Guest Experience Lead, Retail Store
Overview
Own the in-store guest experience at lululemon Southpark, ensuring every guest leaves with a connection to the brand and the right technical product education. You lead from the floor as a Supervisor on Duty, driving daily sales targets and team performance. Working with the store leadership team, you shape hiring decisions, coach team members, and maintain operational excellence. This role offers a path to develop leadership skills in a dynamic retail environment with performance-based bonuses and comprehensive benefits.
What You'll Do8
- 1Lead from the floor as Supervisor on Duty to create an exceptional and inclusive guest experience, modeling the lululemon guest experience framework.
- 2Assess guest connection and technical product education in real time, stepping in to provide education when team members are unavailable or need support.
- 3Drive daily sales and unit targets by reviewing business data and metrics, and motivating the team to achieve goals.
- 4Conduct opening and closing procedures, maintaining store readiness and operational excellence throughout each shift.
- 5Support the hiring process by providing input on recruitment, selection, and onboarding for new team members.
- 6Address team member performance through direct feedback, in-the-moment recognition, and hands-on coaching to support their development.
- 7Contribute to a respectful and inclusive team by building supportive relationships and fostering a fun, productive environment.
- 8Open and close the store according to lululemon procedures, ensuring a seamless guest experience from start to finish.
Requirements7
- 11+ year retail or customer experience, including guest resolution and navigating difficult conversations.
- 2Experience leading, mentoring, or delegating with others in a team setting.
- 3Ability to legally work in the country of the store and travel reliably to the assigned location.
- 4Flexibility to work mornings, afternoons, evenings, weekends, and holidays, with possible early mornings or late nights during peak times.
- 5High school diploma/GED or equivalent preferred.
- 61+ year retail/sales leadership experience preferred, such as leading delegated tasks or mentoring peers.
- 7For experiential stores with food/beverage service: Food Safety and/or Liquor Service certification required.
Salary Insight
$44 - $50k per year
Location
Required Skills
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