General Manager, Domino's Pizza Operations
Overview
As General Manager, you own the full P&L and store operations for a high-volume Domino's franchise in Los Angeles. You lead a team of 15-25, from hiring to coaching, while hitting food, labor, and service targets. You act as the operational backbone for everything from inventory to customer experience. This role demands sharp business instincts and a people-first leadership style.
What You'll Do8
- 1Hire, train, and motivate a team of 15-25 crew members and shift leads, setting clear performance standards from day one.
- 2Own the store's schedule, balancing labor costs with customer demand patterns across peak hours and holidays.
- 3Manage inventory levels for food, paper products, and beverages, reducing waste while preventing stockouts.
- 4Drive sales growth by enforcing service standards and coaching staff on up-selling and cross-selling techniques.
- 5Monitor daily sales, labor, and food costs, adjusting operations to meet budget targets within the first 60 days.
- 6Ensure compliance with all company policies, safety regulations, and food safety protocols, conducting regular audits.
- 7Resolve customer complaints swiftly and professionally, maintaining high satisfaction scores and repeat business.
- 8Communicate daily with the district manager on store performance, staffing needs, and operational issues.
Requirements8
- 12+ years of restaurant management experience, preferably in pizza or quick-service.
- 2Proven track record of hiring and developing hourly team members, with 95%+ retention in first year.
- 3Strong proficiency in POS systems (e.g., Pulse or Micros), including order entry and cash reconciliation.
- 4Ability to work flexible shifts, including weekends and evenings.
- 5Current Food Handler Card or ability to obtain within 30 days (must be ServSafe certified).
- 6Solid math skills for inventory counts, food cost calculations, and labor forecasting.
- 7Excellent verbal and written communication skills for team coaching and customer interactions.
- 8High school diploma or equivalent; associate's degree in business a plus.
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