General Manager, Aesthetics & Spa Operations
Overview
Own and scale spa operations across multiple locations with strong P&L ownership and leadership. Drive sales growth, service quality, and client satisfaction while leading a diverse team in a fast paced environment. Collaborate with corporate partners to implement initiatives and ensure consistent brand standards. This role demands high business acumen, people leadership, and hands on excellence in service delivery.
What You'll Do12
- 1Lead a 10+ person team across sales and medical expertise to deliver top tier client service
- 2Train and develop staff through regular 1:1s and ongoing coaching to elevate performance
- 3Be on the floor actively engaging with employees and clients to drive sales and service excellence
- 4Identify high potential team members and build internal advancement pipelines
- 5Recruit, retain, and develop a diverse high performing team
- 6Monitor spa goals including revenue, margins, provider sales, and client retention
- 7Coach team members to meet and exceed financial targets and KPIs
- 8Oversee spa operations including sales, customer service, admin tasks and policy adherence
- 9Own inventory lifecycle, budgeting, and supply availability
- 10Collaborate with marketing, HR, and operations to gather feedback and grow the business
- 11Escalate client feedback to regional and executive leadership as needed
- 12Propose process improvements to support growth and efficiency
Requirements10
- 1Bachelor's degree preferred; High School diploma required
- 24+ years of relevant experience in hospitality, retail or spa environment
- 32+ years managing high performing teams
- 4Experience managing P&L and achieving sales targets
- 5Experience with multi-unit operations in beauty and wellness preferred
- 6Experience managing medical professionals preferred
- 7Proficiency with POS systems and MS Office Suite including HubSpot
- 8Strong leadership, communication, and organizational skills
- 9Ability to lead diverse teams in a fast paced setting and hold staff accountable
- 10Willingness to travel to observe or deploy projects and work onsite in Wilmette five days per week
Salary Insight
$65 - $75k per year
Location
Required Skills
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