Front Office Coordinator West Roxbury Dental Arts Boston
Overview
Manage front desk operations at a busy dental practice in Boston. Own scheduling communication and patient flow. Drive efficiency across the team. This role differs by focusing on direct patient interaction and administrative support.
What You'll Do11
- 1Build relationships with patients through phone interactions and in-person communication
- 2Design and implement workflows that streamline daily office activities
- 3Lead efforts to improve office efficiency using Microsoft Office Suite
- 4Train new hires on software systems and office protocols
- 5Maintain accurate records using electronic health documentation tools
- 6Coordinate appointment calendars and manage provider schedules
- 7Resolve patient concerns promptly while adhering to clinic policies
- 8Analyze workflow bottlenecks and propose solutions
- 9Support senior staff during peak hours and special events
- 10Develop training materials for clinical and administrative teams
- 11Ensure compliance with healthcare privacy regulations
Requirements10
- 15+ years managing front desk operations in healthcare settings
- 2Microsoft Office Suite proficiency including Excel Word and PowerPoint
- 3HIPAA certification preferred but not required
- 4Customer service excellence demonstrated through previous roles
- 5Relocation flexibility available for candidates willing to move to Boston
- 6High school diploma or equivalent minimum requirement
- 7Ability to commute within Boston area
- 8Willingness to learn dental-specific software systems quickly
- 9Strong organizational skills with attention to detail
- 10Experience handling confidential patient information responsibly
Salary Insight
$42 - $50k per year
Location
Required Skills
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