Front Office Assistant - Cancer Institute - Orlando Health
Overview
You will own front desk operations for the Orlando Health Cancer Institute in Lake Mary, handling patient registration, scheduling, and insurance verification for a high-volume oncology practice. You'll work with Epic and Cadence scheduling systems, supporting a multidisciplinary team across six treatment sites. This role is the first point of contact for patients and families, directly impacting satisfaction and care coordination. You'll join a 100-year legacy healthcare system with 24 hospitals and comprehensive benefits starting on day one.
What You'll Do8
- 1Schedule patient appointments using Cadence and Epic per practice protocols, including obtaining pre-certification and authorization for visits.
- 2Collect accurate patient demographics and insurance details, verifying eligibility and updating records in Epic.
- 3Process medical record requests following Orlando Health and department policies, ensuring HIPAA compliance.
- 4Answer incoming calls, route inquiries, and manage voicemail using Avaya phone systems.
- 5Drive patient satisfaction by greeting patients and families, addressing concerns, and escalating issues per Commitment to Excellence standards.
- 6Verify insurance coverage and obtain authorizations for oncology treatments, coordinating with the billing team.
- 7Maintain a clean and organized front office, managing patient flow and minimizing wait times.
- 8Assist with quality assurance activities, tracking patient feedback and documenting issues in Epic.
Requirements8
- 1High school diploma or equivalent.
- 26+ months experience in a clerical office, general business, or customer service setting.
- 3Experience with EPIC or Cadence scheduling systems preferred.
- 4Knowledge of medical terminology and insurance verification processes.
- 5Ability to handle high-volume phone calls and patient interactions professionally.
- 6Basic computer proficiency with Microsoft Office (Outlook, Word, Excel).
- 7Exhibit Commitment to Excellence standards and a patient-centered approach.
- 8Availability to work Monday - Friday, 8:30am - 5pm onsite in Lake Mary, FL.
Salary Insight
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Location
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