Front Desk Associate, Pediatric Medical Office
Overview
Own the front desk at PM Pediatric Care, a fast-paced pediatric urgent care practice with two locations in Columbia, MD and Glen Burnie, MD. You'll manage patient flow, registration, and administrative tasks, ensuring every family receives a welcoming, first-class experience. You'll collaborate with site leadership and clinical teams to resolve complex issues and support care quality initiatives. This role stands out for its direct impact on patient satisfaction and adherence to HIPAA guidelines, plus the variety of responsibilities across both locations.
What You'll Do9
- 1Greet families professionally in person and by phone, and answer their questions with empathy and active listening.
- 2Monitor and manage patient flow through the waiting and registration process, assisting families with self-registration using PM's check-in systems.
- 3Register all patients and maintain accurate and complete accounts by recording demographics, insurance, and financial information while following HIPAA guidelines.
- 4Coordinate escalations and urgent issues with site leadership to ensure timely and complete resolutions.
- 5Support patient care quality initiatives as directed, employing PM's core values to help families navigate systems before, during, and after visits.
- 6Manage all incoming patient documents, mail, and correspondence, using proper documentation and storage protocols.
- 7Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling cash drawers.
- 8Collaborate with site leadership and clinical teams to manage complex patient issues and improve workflows.
- 9Adhere to all distributed education and stay current on workflows, responsibilities, and technology updates.
Requirements10
- 11+ years of front desk, concierge, customer service, or hospitality experience, with healthcare environment and medical insurance knowledge preferred.
- 2High school diploma or GED required.
- 3Intermediate skills with Microsoft Office Suite (e.g., Excel, Word, Outlook).
- 4Excellent customer service and telephone skills, plus a professional and friendly demeanor.
- 5Strong verbal and written communication skills, with the ability to relate to children and families.
- 6Quality-focused and detail-oriented, with the ability to calculate simple figures such as receipts, cash drawers, and change.
- 7Outstanding time management, organizational, and critical thinking skills.
- 8Superior situational awareness and ability to react to urgent situations.
- 9Comfortability with routinely shifting demands and navigating multiple computer systems.
- 10Ability to work flexible schedules, including evenings and weekends, and travel to another site within reason.
Salary Insight
$35 - $58k per year
Location
Required Skills
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