Front Desk Agent, Guest Services at Sonesta ES Rancho Bernardo
Overview
Own the guest connection from check-in to departure at Sonesta ES Rancho Bernardo with a focus on memorable hospitality. You will handle inquiries, requests, and concerns with warmth to drive guest satisfaction and loyalty. This role emphasizes proactive service, team collaboration, and brand standards in a lively hotel setting. What sets this role apart is the chance to influence guest experiences across departments and contribute to a guest-centric culture.
What You'll Do10
- 1Build rapport with guests at check-in and check-out to ensure smooth, courteous experiences.
- 2Resolve guest complaints and compliments professionally to protect guest loyalty.
- 3Reconcile daily transactions and close accounts accurately and on time.
- 4Learn and navigate property systems quickly to run reports and distribute information.
- 5Maintain security over cash, deposits, and financial procedures.
- 6Coordinate with other departments to fulfill guest requests and follow up to ensure satisfaction.
- 7Identify sales opportunities through guest interactions and share leads with the sales team.
- 8Answer phone and email inquiries promptly with a warm, professional tone.
- 9Multi-task effectively in a fast-paced environment to support hotel operations.
- 10Follow proper cash, check, credit card, and AR procedures with accuracy and integrity.
Requirements5
- 1High school education or equivalent experience
- 2Strong communication and professional presentation
- 3Demonstrated ability to work under pressure in a busy environment
- 4Ability to multi-task in a fast-paced environment
- 5Team player with initiative and guest-focused mindset
Salary Insight
$40k per year
Location
Required Skills
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