Front Desk Agent Delta Hotels Phoenix Mesa
Overview
Responsible for providing superior guest service including checking in/out guests answering calls handling reservations and concierge services. This role requires adherence to cashiering procedures and professional communication.
What You'll Do21
- 1Greet guests and check them into resort following established procedures
- 2Adhere to all cashiering procedures verifying cash credit card and check transactions
- 3Answer internal and external phone calls within three rings
- 4Respond to guest questions courteously and professionally
- 5Assist guest room reservations calls professionally
- 6Perform bucket checks at end of day to verify pertinent data
- 7Check-in and check-out hotel guests in a gracious manner
- 8Clean work area at end of shift maintaining orderliness
- 9Report low office supplies to manager for reorder
- 10Communicate pertinent guest information to designated departments
- 11Coordinate and perform timely wake-up calls upon request
- 12Deliver world class guest service and build brand loyalty
- 13Track guest messages mail fax amenities laundry
- 14Document maintenance and engineering needs in front desk GXP
- 15Ensure proper credit card procedures are followed
- 16Interact positively with all levels of the property
- 17Prioritize daily workload while maintaining appropriate response time
- 18Resolve guest problems using best judgment or refer to management
- 19Review arrivals noting special requests location preferences and VIP status
- 20Prepare next day guest reservations and arrival packets
- 21Support safe work habits and maintain knowledge of emergency procedures
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 2Strong background in Guest Relations or Guest Services
- 3Excellent communication and organizational skills
- 4Highly responsible and reliable
- 5Ability to remain calm while under pressure
Salary Insight
Salary not disclosed in listing
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