Front Desk Agent - Chelsea Hotel
Overview
The Front Desk Agent at Chelsea Hotel ensures prompt guest check‑in and check‑out while handling requests efficiently. This role leads a discreet presence in guest areas and supports management with credit and billing policies. Candidates will use modern systems to manage reservations and communications.
What You'll Do11
- 1Check guests in and out while making changes and posting charges using industry standards
- 2Welcome and register guests, fulfill requests, and follow security and credit policies
- 3Participate in daily briefings and maintain a discreet demeanor throughout guest interactions
- 4Conduct yourself professionally, exuding confidence and leadership in all guest areas
- 5Apply the credit and billing policies under management supervision
- 6Engage in proactive communication about promotions and guest experiences
- 7Utilize computer systems to select rooms, preregister guests, and escort VIPs
- 8Coordinate special arrangements and future visits for returning or arriving guests
- 9Perform additional duties assigned by supervisors
- 10Maintain professionalism, courtesy, and respect with guests and colleagues
- 11Handle cash and credit transactions confidentially
Requirements10
- 1Minimum 2 years front desk or hotel experience
- 2At least 1 year customer service background
- 3College degree in hospitality business administration or related field
- 4Ability to work independently and exercise sound judgment
- 5Flexible schedule including weekends holidays and overtime
- 6Strong verbal and written communication skills
- 7Physical stamina to stand, walk, bend, kneel and lift items over 50 pounds
- 8Excellent vision including close distance and color perception
- 9Reliable transportation to and from work location
- 10Valid driver’s license and ability to pass drug and background checks
Salary Insight
$35k per year
Location
Required Skills
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