Front Desk Agent Job Miami | Shelley Hotel
Overview
As a Front Desk Agent at Shelley Hotel, you own the guest arrival and departure experience for a high-volume South Beach property. You manage check-ins, check-outs, and guest requests using the ASI Front Desk Cloud system, ensuring every interaction meets hotel standards. Working alongside a tight-knit team, you handle cash, credit, and billing with accuracy. This role stands out because you also support VIPs and coordinate future stays, making you central to guest loyalty.
What You'll Do8
- 1Check guests in and out using ASI Front Desk Cloud, posting charges and settling accounts with precision.
- 2Welcome guests, fulfill special requests, and enforce security and credit policies from the first day.
- 3Select and block rooms, preregister individuals or groups, and assist VIPs to their rooms.
- 4Handle cash and credit transactions, making change and posting charges to guest accounts.
- 5Communicate promotions and enhancements to guests and employees during daily briefings.
- 6Arrange special accommodations during guest stays and coordinate future visits.
- 7Maintain confidentiality and discretion in all guest areas, following emergency procedures exactly.
- 8Support management in applying credit and guest billing policies, escalating issues as needed.
Requirements9
- 12+ years experience in a front desk or hotel environment.
- 21+ years background in customer service.
- 3College degree in hospitality, business administration, or a similar field.
- 4Proficiency with computers; previous ASI Front Desk Cloud experience preferred.
- 5Bilingual skills preferred.
- 6Ability to lift and move items over 50 pounds, standing for long periods.
- 7Flexible schedule covering weekends, holidays, evenings, and overnight shifts.
- 8Strong written and oral communication skills, with the ability to read procedure manuals.
- 9Capability to work independently and exercise good judgment in resolving guest issues.
Salary Insight
$35k per year
Location
Required Skills
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