Front Counter Customer Service Associate
Overview
You own the front counter at Maisch Small Engine, the first point of contact for customers in store, by phone, or online. You handle equipment sales, parts and service transactions, repair check-in and check-out, and inventory, all while keeping the showroom customer-ready. Working Monday-Friday 9am-5:30pm with a Saturday rotation, you collaborate with technicians, sales staff, and management to deliver a seamless experience. This role stands out for its blend of customer support, sales, and inventory operations in a small engine retail setting.
What You'll Do8
- 1Greet and assist customers promptly and professionally in store, by phone, and via email.
- 2Drive equipment sales by guiding purchase decisions and providing detailed product information.
- 3Process parts and service requests, identifying parts and scheduling service work.
- 4Manage repair check-in and check-out, documenting accurately and communicating clearly.
- 5Handle customer payments using point-of-sale systems, including cash, credit, and other methods.
- 6Verify parts orders against purchase orders and stock them in designated locations.
- 7Restock showroom displays to keep products visible and accessible.
- 8Maintain a clean, organized, and safe front counter and showroom area.
Requirements8
- 1Multitasking ability with organizational skills in a high-volume store environment.
- 2Clear, professional communication in person and over phone or digital channels.
- 3Basic proficiency with point-of-sale and inventory software, with training available.
- 4Accuracy in cash and payment handling.
- 5Familiarity with small engine equipment like mowers and trimmers, preferred.
- 6Collaboration with technicians, sales staff, and management.
- 7Reliability and composure under pressure during peak seasons.
- 8Ability to stand for extended periods, lift up to 40 lbs, and use a computer and phone.
Salary Insight
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