Fleet Advisor, Customer Support & Fuel Payments
Overview
You will own client loyalty for a portfolio of commercial fuel customers, resolving inquiries and driving retention through proactive outreach. Reporting to the Supervisor of Account Management, you will collaborate with internal teams to maximize the value of Corpay products and services. Working in a hybrid environment in Brentwood, TN, you will serve as the single point of contact for complex issues, training customers on Corpay systems and optimizing their account setups. This role stands out for its focus on one-call resolution and proactive account management, with direct impact on customer retention.
What You'll Do9
- 1Build client loyalty by resolving day-to-day inquiries across Corpay products and systems.
- 2Resolve customer issues through one-call resolution with full accountability.
- 3Proactively contact clients to prevent service disruptions and address needs quickly.
- 4Conduct planned and unplanned outreach via Gameplan to support account management and retention.
- 5Activate Corpay products and services, serving as a trusted advisor for best practices.
- 6Train customers by phone or web to implement products or onboard new users.
- 7Research and resolve credit-related issues, including billing, reconciliation, and write-offs.
- 8Optimize account setups and product usage to maximize client value for the first 90 days.
- 9Act as the single point of contact across departments to resolve complex needs.
Requirements6
- 1High school diploma, some college preferred.
- 22+ years of customer service and client support experience.
- 3Quick to learn new systems and products.
- 4Skilled in issue resolution, account management, and proactive problem-solving.
- 5Strong customer care with empathy and focus on client satisfaction.
- 6Proficient with basic computer applications; typing speed 30+ wpm.
Salary Insight
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