Customer Relations Representative, B2B Fuel Support
Overview
You will own the customer experience for Corpay's fuel division, resolving B2B client and cardholder requests via inbound email and phone. The role reports to the Operations Supervisor and sits in Brentwood, TN. You will collaborate with internal departments to ensure product adoption and retention. This hybrid position offers formal training and a clear career path in a global payments technology company.
What You'll Do8
- 1Resolve customer issues in a professional manner, reacting decisively to each case.
- 2Manage inbound customer emails and calls, tracking priorities with available tools.
- 3Train and recommend product best practices to clients, using in-depth product knowledge.
- 4Collaborate with internal departments to support the customer base.
- 5Master product knowledge, business policy, and resolution procedures for a primary product line.
- 6Meet department productivity goals and follow standard operating procedures.
- 7Support special projects without compromising core responsibilities.
- 8Maintain attendance and stay current on new products, services, and procedures.
Requirements7
- 1High School education or equivalent, required.
- 22+ years office environment experience.
- 3B2B customer service experience preferred, with coachability and initiative.
- 4Strong people skills, analytical skills, attention to detail, and follow-up skills.
- 5Excellent verbal and written communication skills.
- 6Proficient phone and computer skills, including managing inbound and outbound calls.
- 7Ability to work calmly in a fast-paced team environment.
Salary Insight
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