Field Service Consultant
Overview
MSX International seeks a Field Service Consultant to lead automotive repair experts in solving complex vehicle issues. This full-time hybrid role involves local dealership travel and supporting technicians to achieve high first-visit repair rates. Candidates must provide technical guidance and improve operational efficiency.
What You'll Do10
- 1Assess and resolve technical escalations
- 2Provide online and in-dealership technical assistance
- 3Lead discussions as a subject matter expert
- 4Manage recall requirements and ensure RSU completion
- 5Interact with teams as quality feedback liaison
- 6Consult on repair order documentation and facility inspections
- 7Improve customer experience through process suggestions
- 8Analyze data and create custom reports using templates
- 9Document technical issues and follow up on challenging cases
- 10Deliver proactive business planning focused on customer satisfaction
Requirements5
- 1High school diploma or GED
- 22-4 years automotive experience
- 3Current ASE certification preferred
- 4Dealership experience required
- 5Must demonstrate strong communication skills
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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