Entry Level IT Support Collabera LLC Phoenix AZ
Overview
Own first line technical support for internal users across hybrid schedule. Deliver fast results in banking finance environment. Contribute to high impact projects. Drive continuous improvement initiatives.
What You'll Do11
- 1Build and maintain knowledge base articles using Confluence
- 2Design and implement help desk workflows in ServiceNow
- 3Lead troubleshooting sessions for common network issues
- 4Ship resolved tickets within SLA targets
- 5Scale support processes using automation tools
- 6Drive digital transformation projects with AWS services
- 7Analyze ticket trends to improve service quality
- 8Mentor junior staff through collaborative workshops
- 9Develop training materials for new hires
- 10Partner with development teams to resolve production incidents
- 11Maintain security compliance documentation
Requirements10
- 15+ years experience with help desk operations
- 23-5 seasons managing complex support environments
- 3AWS Certified Cloud Practitioner credential
- 4Spark and Airflow proficiency
- 5ServiceNow certification preferred
- 6Python scripting ability
- 7Bachelor's degree in Computer Science or related field
- 8Excellent communication skills
- 9Ability to work independently and in team settings
- 10Strong problem solving mindset
Salary Insight
$46 - $48k per year
Location
Required Skills
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