Entry Level IT Support Collabera LLC Plano TX
Overview
We seek an Entry Level IT Support professional to join our Plano office as part of a Fortune 10 client in banking finance. You will deliver first line technical assistance via phone and live chat while troubleshooting basic user issues. This role offers a hybrid schedule Monday to Friday with four onsite days per week.
What You'll Do9
- 1Build and maintain knowledge base articles using Confluence
- 2Design and implement automated scripts with PowerShell
- 3Lead incident response efforts for hardware connectivity problems
- 4Ship resolved tickets within SLA targets
- 5Scale virtual training sessions for new hires
- 6Drive continuous improvement of support processes
- 7Debug network configuration errors
- 8Develop documentation for cloud services using AWS
- 9Analyze ticket trends to identify recurring issues
Requirements8
- 15+ years experience building ETL pipelines with Spark and Airflow
- 23-5 seasons of customer service experience
- 3AWS Certified fundamentals preferred
- 45+ years designing and deploying virtual machine environments
- 52+ years working with Microsoft Active Directory
- 61 year proficiency in SQL Server administration
- 74+ years managing remote desktop connections
- 83+ years implementing security best practices
Salary Insight
$46 - $48k per year
Location
Required Skills
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